FAQ of SumAir

Q1: Are you a manufacturer?

A: Yes, we are a professional heat pump manufacturer since 2013, with experienced and improved R&D, production, sales and service teams supply in China mainland and local installation teams in Germany & Hungary.

Oversea/Local service in EU countries/regions we, SumAir, are investigating along.
Oversea/Local service in EU countries/regions we, SumAir, are investigating along.
Q2: What products does SumAir manufacture & offer?

A: SumAir’s main business is covering all kinds of heat pump and related products, air source heat pump (EVI heat pump water heater for cold countries/regions room/pool heating), geothermal (water source, ground source) heat pump, DC Inverter type & On/off type, for house heating/chilling, pool heating/chilling or domestic hot water heating, throughout the entire process of heat pump devices/projects consultancy with our R&D team, professional global logistic system for economical shipment by air/sea/trail/road to every corner of the earth, local experienced installation/maintenance team and oversea 24-hour standby online service team for the assistance.
At the same time, we provide their key parts, including operate system, compressors, heat pump housing, all kinds of heat exchangers (such as plate heat exchanger), Danfoss/HoneyWell/ Electric/Manual 3-way Valve
HVAC heat pump project installation parts, such as DAB/AWMT/Sigm/Wilo circulation pumps, booster pumps, all series of fan coils (conceal type, wall mounted type, cassette type etc.),
different kinds (Stainless steel SUS304/316L/Duplex Steel 2205/Super Duplex 2507 or enameled inner tank) water tanks (buffer tanks for house heating/cooling system, 1-inner tanks with one exchanger coil built-in, 1-inner tanks with 2 or 3 exchanger coils built-in, Dual-heart Water Tanks with 1 exchanger coil built-in only, Dual-heart Water Tanks with 2 exchanger coils built-in), Solar PV system (PV panel, DC Inverter), Solar Thermal Heating Panel, Floor Heating Buried Pipe, All kinds of valves in HVAC system and so on, all parts of what you need install a heat pump, like Damping Bases for different kinds of heat pump devices.

Q3: What is a heat pump and how does it work?

A: A heat pump is a device that harnesses thermal energy stored in the ground, rocks, lakes, air, or water and heats it up within the heat pump system. This energy is then used to provide renewable, energy-efficient, and cost-effective heating and hot water.

Air Source (Air to Water) Heat Pump Water Heater/Chiller Work Principle:

Air Source Heat Pump Water Heater/Chiller
Air Source Heat Pump Water Heater/Chiller

Geothermal (Ground/Waterto Water) Heat Pump Water Heater/Chiller Work Principle:

Geothermal Water Ground Source Heat Pump Water Heater Cooler
Geothermal Water Ground Source Heat Pump Water Heater Cooler

 

 

Q4: What are the different types of SumAir heat pump?

A: SumAir provides 2 heat source heat pump.

Air Source(Air energy,air to water) Heat Pumps (ASHP) harness energy from the air outside to provide heating and hot water.

Air source (air to water) heat pump water heater/chiller

Geothermal (Ground/Water Source) Heat Pumps (GSHP) harness energy that is stored in the ground to provide heating and hot water.

Geothermal (Ground Source or Water Source) Heat Pump Water Heater Cooler
Geothermal (Ground Source) Heat Pump Water Heater Cooler

 

Geothermal (Water Source) Heat Pump Water Heater Cooler
Geothermal (Water Source) Heat Pump Water Heater Cooler Working Principle
Q5: Which SumAir product(s) is/are fitting my project/region?

A: Just send local minimume air temperature that heat pump is requested to run.

  1. When it’s house heating/chilling project, house size requested for heating/chilling. Advise what kind of heating/chilling terminal will be adopted, fan coil, radiator, floor heating pipe etc.
  2. If pool heating/chilling project, is it indoor or outdoor? Pool size and the depth would be needed for kw heating/cooling capacity of heat pump to recommend proper unit.
  3. Once domestic hot water constant supply is requested, max. number of people would use in total in the house.
  4. In commercial project of daily hot water, please advise the room qty or max water volume for each room.

Our engineers in stallation team would to help you find a better solution after our engineer calculating kw heating/cooling capacity with proper heat pump configuration recommended.

More concerns, please send us an email or leave a message in “Contact Us”.

Q6: How is the noise level of SumAir heat pump?

A: The most important heat pump series of SumAir Energy Technology is DC Inverter type, on Air Source (Air to Water) heat pump water heater/cooler or Geothermal (Groudn source or Water source) heat pump water heater/chiller, owns the lowest noise level, but ground source heat pumps are quieter. There is a silent mode in the operate system of SumAir heat pumps, which allows the system to operate at a minimum noise level at night.

Now attach the album of Energy Lables with Noise Level on Air Source Heat Pump for reference.

Energy Lables Album
Energy Lables Album with noise level for each DC Inverter Heat Pump Water Heater Chiller items

Further concerns, just leave a message, email or browse our store in Alibaba.

Q7: How to place an order?

A: Please send us an inquiry, by leaving a message to contact us with online service or visit our store in Alibaba; after receiving your inquiry, we will reply to you with our catalogue, offer with specification and related information you are interested. Order of Heat Pump Water Heater/Cooler are available to proceed by T/T, Westunion, Paypal, Credit Card, Apple Pay, LC, Sinosure etc.

Q8: Will I need to replace my radiators?

A: Just sent some detail, better with photos of existed radiators to confirm for you. Regularly it’s not necessarily. Government figures state around 55% of radiators may need upgrading when replacing as a heat pump. However, a full room by room heat loss calculation, which can be done by our engineer, is requestd to decide whether it need to add more pcs or configurate bigger heat pump device with proper kw heating capacity.

Q9: Do you provide OEM/ODM customized manufacturing service?

A: Yes, warmly welcome your heat pump OEM/ODM issues. Our R&D team with the back-up of EU local installation & maintanaince teams could produce Europe standard heat pumps under your brand, according to customized ideas.

Q10: Can I apply to become your heat pump distributor/reseller?

A: Well, actually we’ve got existed distributor in some countris/region, such as partial region of Germany and Hungary. Just feel free to let us know what’re your targeting regions/countries you’d like to be the distributor/reseller. Frankly, any warm hearted business partners are definitely welcome any time and currently we are looking for more heat pump distributors/resellers all over the world, who have a common, would like to get a bright future with great efforts to establish local service, sales channels, marketing and reputation,  willing to grow bigger while gaining great bonus in local heat pump business for a long-term vision, SumAir, summing up all the people as long as the air to people anywhere much similar to our heat pump to local people, commonly warm our environment in freezing winter in ECO and high quality.

Q11: How can you guarantee quality?

A: Alway world-known brands’ key parts with SGS, CVC, TUV and other Authoritative certifications are adopted, well-skiller welding engineers are invited to join our production, 100% inspection on each unit before shipment, the samples are sent to the lab, even to the lab of 3rd party, for extreme working condition test exactly according to EN14825 & EN14511.

Q12: What's the Warranty of SumAir heat pumps?

A: There are corresponding warranty period for different heat pump series, such as the warranty of EVI DC Inverter Heat Pump Series is 60 months for the whole unit, while 72 months for its compressor. More concerns, just leave a message to contact us, send us an email or go to our Alibaba store for instant reply. More detail could be presented for your referrence.

Q13: What services can SumAir provide?

A: Yes.

1) Accepted Delivery Terms: FOB, CIF by sea/air/road, EXW, CIP, DDP by sea/air/road, DDU, Express Delivery;
2) Accepted Payment Currency: USD, EUR, JPY, CAD, AUD, HKD, GBP, CNY, CHF;
3) Accepted Payment Type:  T/T, L/C, D/P D/A, Credit Card, PayPal, WestUnion, Alipay, Apple Pay, Sinosure etc.

Q14: Beside English, is any other language available?

A: English, Spanish, Japanese, Portuguese, German, Arabic, Russian, Korean, Hindi, Italian, French etc could be adopted in the operating system, the manual and labels. If you’ve got more customized ideas, just let us know to check if it’s achievable or not.